Refund policy

Refund policy

Returns and Refund Policy:

Welcome to PostureBolt' Returns and Refund Policy. We value your satisfaction and want to ensure a smooth experience in case you need to return or request a refund for your purchase. Please read this page carefully to understand our policy in detail.

Return Window:

You have a generous 14-day return window from the date you receive your item to request a return.


Eligibility Criteria:

To be eligible for a return, the following criteria must be met:

  • The item must be in the same condition that you received it.
  • It should be unworn or unused.
  • All tags must be intact.
  • The item must be in its original packaging.
  • You must provide a receipt or proof of purchase.
  • Initiating a Return


To start a return:

  • Contact us at
  • If your return request is accepted, we will provide you with a return shipping label and detailed instructions on where and how to send your package.
  • Please note that items sent back to us without prior approval will not be accepted.


Damages and Issues:

A PostureBolt, we understand the importance of ensuring that your order reaches you in perfect condition. Here's how we handle lost or damaged international shipments:

Damaged Shipments:If you receive a product that has been damaged during transit, please contact our customer service team within 3 days of receiving the item. Provide us with a detailed description of the damage, and if possible, include photographs. Once we verify the damage, we'll either send you the best resolution of the issue and do the needful based on your preference.

Lost Shipments:If your order hasn't arrived within the estimated delivery time, please allow an additional few days as sometimes there can be minor delays due to customs processing or other external factors. If after this period your order still hasn't arrived, contact our customer service team. We'll investigate the matter, and if we determine that the package is indeed lost, we'll send out the best possible resolution of the issue and do the needful based on your preference.

Tracking and Communication:Always refer to the tracking link provided in your shipment confirmation email to monitor the status of your order. If the tracking information indicates any issues or if it hasn't been updated for an extended period, please reach out to us.

Responsibility:We take full responsibility for ensuring that your order is packed securely and handed over to reliable shipping partners. However, once the package is with the shipping carrier, certain aspects are beyond our control. Rest assured, we'll always work diligently to resolve any issues that arise during transit.

Contacting Us:Our customer service team is always here to help. If you have concerns about your shipment, please contact us at "" or through our website's contact form.


Non-Returnable Items:

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom products (special orders or personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items or gift cards
  • Exchanges

If you want to exchange an item, the quickest method is to return the current item following our return process.
Once the return is accepted, you can make a separate purchase for the new item.


European Union 14-Day Cooling-Off Period:

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The same return criteria as mentioned above apply.


Refund Process:

After we receive and inspect your return, we will notify you about the approval or rejection of your refund.
If approved, the refund will be automatically processed to your original payment method within 7 business days.
Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund to your account.


Late Refunds:

If more than 7 business days have passed since your return was approved and you have not received your refund, please contact us at


Contacting Us:

If you have any questions or concerns regarding returns or refunds, please feel free to reach out to our customer support team. We are here to assist you.
Website Contact Form:Visit our website and navigate to the 'Contact Us' page. Fill out the provided form with your details and query, and our team will get back to you promptly.


Customer Support Hours:

Please note that our customer support team operates from 9 AM to 6 PM NZST on Monday to Saturday.

We aim to respond to all queries within our working hours and as promptly as possible. If you contact us outside these hours, we'll get back to you on the next working day. Your satisfaction is our priority, and we are dedicated to providing the assistance you need throughout the return and refund process